Documentation
Guides
Step-by-step guides for AI Assistant: Shopify, connecting your systems, human handoff, in-app support for iOS and Android, your own domain, your content, signed-in customers and shared pages.
Install spotlight knowledge searchAdd keyboard-first documentation search with your existing knowledge index, configurable triggers, and cited answers.AI support assistant for your Shopify storeAdd AI Assistant to your storefront with no theme edit, let it learn your products and policies, and give signed-in shoppers answers about their orders.AI support assistant for your WooCommerce storeCreate a read key in your store admin, let your mate learn the catalogue and policies, and give a signed-in customer answers about their own orders.Install the real WordPress plugin (not just a script tag)Install the AI Assistant plugin, add the floating widget or an inline [bmai_assistant] block, publish your knowledge, and recognize signed-in visitors.Add your mate to a Ghost publicationWire the embed through Ghost's own Code Injection, let it learn your posts and pages, recognize signed-in members, and add an inline placement.Add the assistant to your Webflow sitePaste the embed where your plan allows it or insert it with the Designer Extension, then teach it your content and recognize signed-in visitors.Add your mate to a BigCommerce storeAdd the Script Manager embed or the single-click app, connect your live catalogue and orders over MCP, and recognize signed-in customers.Add your mate to a Wix siteAdd the embed via Custom Code on Premium or an Embed HTML element on the free plan, let it learn your pages, and recognize signed-in Members.Add your mate to a Squarespace siteAdd the embed with a Code or Embed Block, let it learn your pages, recognize signed-in members, and add page actions with WebMCP.Connect your MCP server as assistant toolsRegister your MCP server as your assistant's tools, give each tool an access level, mark the changes that need a confirmation card, then publish.Set up human handoffTurn on handoff, staff the Inbox, choose how conversations are assigned, set how your team is alerted, and measure with ratings and response targets.In-app AI support for iOS and AndroidShow your assistant's chat inside your iOS or Android app, pass sign-in through your own API, and verify on a real device.Serve your assistant on your own domainClaim your address, prove you own it with one DNS record, point it at us with another, verify, and get a certificate automatically.Teach your assistant your own contentLet it read your help site or paste in text, publish, test what it finds, and keep every answer sourced — it says when it is not sure.Let your assistant search the webTurn on web search and page reading per workspace, choose the sites, set the limits, and test exactly what your assistant would get.Recognize signed-in customersLet the assistant trust who is signed in: publish your public key, have your API sign a short-lived proof, and wire getIdentity and refreshIdentity.Recognize signed-in customers in a desktop appElectron, Tauri or WebView2: mint before you navigate, put the proof in the URL fragment, then signal sign-in, sign-out and resume through the preload.Recognize signed-in customers in React NativeCopy one shim, inject it before content loads, and answer the same four identity messages every native bridge answers — one WebView, either platform.Recognize signed-in customers in FlutterRegister one JavaScript channel before loadRequest, copy one Dart file, and wire sign-in, sign-out and resume — no per-platform code.Sign identity tokens from your backendCopy the mint endpoint for Node, PHP, Python or Go, build the identical ES256 claim set, publish your JWKS, and prove it with the conformance checker.The app bridge: one last updateInstall the frozen kit v2 bridge in your iOS or Android app once; every later fix ships from our side, and apps already in the stores keep working.Fix a signed-in customer who shows as a guestMatch your exact symptom to its cause and the conformance-checker cell that proves it, including the WebView-loads-your-own-page case.Follow a visitor across workspacesPlatform operators: open one visitor's route across every workspace, read each stop's honest identity state, and erase the visitor on request.See which website tries became customersPlatform operators: read every website try with its instruments, the six-stage funnel, and an honest outcome: converted, probable, or left.Share pages the assistant makesAsk your mate for a report, diagram or how-to and get a self-contained page at your address; choose who can open it, comment inline, manage it from chat.Let the assistant use your pagePublish what your page already does — look up an order, book a slot, start a return — as actions the assistant runs, asking first before changing anything.Forms and sign-in inside the chatAsk for missing details as a card with real fields instead of a list to type, and let visitors sign in to your site without leaving the conversation.Let your users sign in from the chatGive customers a sign-in card inside the conversation, on the accounts you already run: what they get, how to switch it on, and what stays with you.How your page and the widget talk to each otherThe host and widget contract: open, preset, ask and identify from your page, listen to the widget's events, and share page tools both ways.Ask without signing in: the public toolsWhat anyone can ask the site assistant or the MCP server without an account — pricing, overview, docs search, status, contact — and what stays private.Connect Telegram for team alertsCreate a bot, give the platform its token and webhook secret, link your own account, and get hand-off alerts you can reply to from Telegram.Email channel: your support address and your own mailboxUse your workspace's support address or connect your own mailbox, and let your mate answer, draft, summarize and forward email from the Inbox.Get a signed webhook on every eventRegister an endpoint, verify the signature and timestamp on every call, choose your events, and handle retries and the dead-letter state.Read and reply over the REST APICreate a workspace API key, call the REST endpoints or the MCP server with it, list and read conversations, post an operator reply, and rotate the key.Keep HubSpot current from every conversationCreate a private app token, connect it in the Console, and let hand-offs open tickets while resolved conversations keep each customer's record up to date.Turn a hand-off into a Zendesk ticketGive the Console your subdomain, agent email and API token, and each request for a person arrives in your queue with the thread, page and requester.
New to a term? The words these guides use are defined in the Glossary.