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AI Assistant

Messaging channels

Email

Your own mailbox, answered by your mate — replies threaded, drafts you approve, invites you send, and your team one click away.

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01What it does

Your support address, or your own mailbox, read and answered

Every workspace gets a support address your mate answers from. Connect the mailbox customers already write to as well — Gmail and Microsoft 365 through a hosted sign-in, or any other mailbox over IMAP with an app password — and your mate reads what arrives, answers in the same thread from that address, and works beside you in the Inbox as a mail copilot: it summarizes, drafts, translates, forwards and sends calendar invites, and nothing is sent without your confirmation. Mailboxes run on our EmailEngine server unless you bring your own: point your workspace at your own EmailEngine and your mail stays on a server you control.

02How to switch it on

  1. Publish the support address for your workspace, or connect your own mailbox from the Console with the hosted sign-in.

  2. Your mate reads each new email, answers from that same address, and keeps everything in one thread in the Inbox.

  3. Choose how much of a customer's earlier mail your mate may use, and which copilot actions it may take; a teammate can take over any thread.

03What it needs

A hosted sign-in for a Google Workspace or Microsoft 365 mailbox, or an IMAP server, user name and app password for any other. Two current limits: a personal Gmail account connects over IMAP with an app password until Google's review of the sign-in completes, and personal Outlook.com mailboxes are not available yet. To run it on your own EmailEngine: version 2.72 or newer at a public https address, an instance-level API token, and your own EmailEngine licence.

  • INBOUND_EMAIL_ADDRESS
  • CONNECTED_MAILBOX
  • EMAILENGINE_URL
  • EMAILENGINE_API_TOKEN
  • EMAILENGINE_SERVICE_SECRET

04Questions

Ready today: connect your own mailbox with a hosted sign-in, or use your workspace's support address. Personal Gmail is IMAP-only until Google's review completes, personal Outlook.com isn't supported yet, and a reply from the support address may take a moment to land on strict inboxes. Your own EmailEngine server is supported too, on every plan.
It says so and hands the conversation to a person on your team, who picks it up from the Inbox with the full history — the customer stays on the channel they wrote on.

Meet your mate on your own site first

Type your address on the home page and talk to the assistant AI Assistant builds from your own pages, then switch on the channels your customers use.

Try it with your siteAll integrations