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AI Assistant

CRM, helpdesk and sales

Help Scout

A hand-off becomes a Help Scout conversation in the mailbox you choose.

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This connection is on the way

It is not something you can switch on yet. Here is what it will do and how it will be set up, so you know what to expect.

01What it does

Hand-offs land in your mailbox

Connect Help Scout and a conversation your mate cannot finish lands in your Help Scout mailbox with the transcript and the customer's details; your team replies there.

02See it in place

Try it on a real site before you connect it

The channel itself is still being built — the demo previews the experience on a real invented brand.

Help Scout desk

Live demo

Blackthorn Cycles

A workshop that quotes before it starts: grounded answers from the published work list, a repair booked in as a structured record through an in-chat form card, WebMCP page actions, its own MCP server and identified job lookups.

Open the live demoDemo details

03How to switch it on

  1. Sign in to Help Scout when you connect it and allow the mailbox scope.

  2. Choose the mailbox a hand-off lands in.

  3. Publish; the next hand-off shows up in Help Scout.

04What it needs

A sign-in to your Help Scout account when you connect it, and the scopes you allow.

05Questions

We build the channels our customers ask for first. Use “Get notified” and we will tell you the day it opens — no date is promised until it is real.
Yes — one assistant, one memory and one set of tools, whichever channel the customer writes on.

Be the first to know

Tell us this is the channel you want and we will let you know the day it opens.

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