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AI Assistant

Messaging channels

SMS

Your mate on a text-message number — a plain SMS gets a plain answer.

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This connection is on the way

It is not something you can switch on yet. Here is what it will do and how it will be set up, so you know what to expect.

01What it does

A text in, a short answer back

Connect a Twilio number and an incoming text reaches your mate; it answers by text, short and to the point, and a teammate can pick the thread up from the Inbox. Every inbound message is signature-checked against your auth token before it is read.

02See it in place

Try it on a real site before you connect it

The channel itself is still being built — the demo previews the experience on a real invented brand.

SMS channel

Live demo

Ridgeway Dental

A family practice whose front desk runs on text: a faithful message-thread preview of the live assistant, grounded prices and visit types, an MCP server over the appointment book, an in-chat booking card with a real slot picker, and identified-patient appointment lookups.

Open the live demoDemo details

03How to switch it on

  1. Buy or bring a Twilio number with messaging enabled, or put it in a Messaging Service.

  2. Copy the Account SID and Auth Token from the Twilio Console's Account Info panel.

  3. Paste them into Console → Connections → SMS with the number (or the Messaging Service SID), then point the number's inbound Messaging webhook at the URL Console shows you, method POST.

  4. Text the number from any phone; a teammate joins from the Inbox when needed, and a STOP reply is honoured by Twilio itself.

04What it needs

A Twilio Account SID (public, starts with AC), the Auth Token (secret; it both verifies inbound webhooks and sends replies), and either a messaging-enabled number in E.164 form or a Messaging Service SID. Voice is a separate connection — the same Twilio account can serve both.

  • TWILIO_ACCOUNT_SID
  • TWILIO_AUTH_TOKEN
  • TWILIO_FROM_NUMBER

05Questions

We build the channels our customers ask for first. Use “Get notified” and we will tell you the day it opens — no date is promised until it is real.
Yes — one assistant, one memory and one set of tools, whichever channel the customer writes on.

Be the first to know

Tell us this is the channel you want and we will let you know the day it opens.

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