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AI Assistant

CRM, helpdesk and sales

Zendesk

A hand-off becomes a Zendesk ticket with the transcript; your team answers from Zendesk.

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This connection is on the way

It is not something you can switch on yet. Here is what it will do and how it will be set up, so you know what to expect.

01What it does

Hand-offs become tickets your team answers

Connect Zendesk and a conversation your mate cannot finish becomes a ticket with the full transcript and the customer's details; your team replies in Zendesk and the answer reaches the customer where they asked.

02See it in place

Try it on a real site before you connect it

The channel itself is still being built — the demo previews the experience on a real invented brand.

Zendesk desk

Live demo

Braidwater Rail

A regional railway passenger desk: grounded delay-repay answers from the published conditions, a claim opened as a structured ticket in an in-chat form card, WebMCP page actions, its own MCP server and identified passenger lookups.

Open the live demoDemo details

03How to switch it on

  1. Create an API token in Zendesk Admin Center.

  2. Give the platform your Zendesk subdomain, the agent email the token is paired with, and the token.

  3. Choose when a ticket opens — every hand-off, or only when the customer asks for a person.

04What it needs

Your Zendesk subdomain, an agent email and an API token.

  • ZENDESK_SUBDOMAIN
  • ZENDESK_EMAIL
  • ZENDESK_API_TOKEN

05Questions

We build the channels our customers ask for first. Use “Get notified” and we will tell you the day it opens — no date is promised until it is real.
Yes — one assistant, one memory and one set of tools, whichever channel the customer writes on.

Be the first to know

Tell us this is the channel you want and we will let you know the day it opens.

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